Accessibility Statement

This accessibility statement applies to

This website is run by Claygate Parish Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read or an audio recording:

  • email
  • call 07741848719

We’ll consider your request and get back to you within 7 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Parish Clerk at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We are happy to talk you through any elements of the website either in person or other the phone should you require.

Find out how to contact us

Technical information about this website’s accessibility

Claygate Parish Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the content listed below being currently non-accessible for the following reasons’:-

  • Some PDFs from Sept 2018 require updated formatting to ensure they are fully accessible. We are working through these to update them as soon as we can.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. We plan to either fix these or replace them with accessible HTML pages. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

Claygate Parish Council is working with our website provider to fix any accessibility issues we have identified. We are also working to put processes in place to ensure that any new content created meets the required standards going forth.

Preparation of this accessibility statement

This statement was prepared on 14 th September 2020. It was last reviewed on 23rd July 2021. 

This website was last tested on 23rd July 2021. The test was carried out by the Claygate Parish Council Clerk. 

We took a selection of pages across the website ensuring we covered high traffic areas, important legal policy documents and pages which covered a variety of content such as pdfs, images, text and dynamic content. 


You can download the PDF version of the Accessibility Statement here